OUR JEWELRY

Each IZA item is handmade with precision and care. Our designs preserve subtle details from our jewelers’ hands and enhance the natural beauty of our materials. We make your pieces in small, made-to-order batches using the finest quality materials.

MADE IN NEW YORK CITY

IZA jewelry is designed in our New York studio and made to order by Silvia D’avila [Founder and Designer] in New York City. All pieces are cast from recycled plated gold and silver whenever possible and made with the finest material. IZA proudly works with local, family-owned businesses based in New York. We have strong relationships with these vendors and guarantee quality. 

GENERAL SHIPPING

Items in stock will ship within 2 business days of purchase; otherwise, they will be made specially for your order and will require 2-3 weeks before shipping. Orders shipping within the Continental US will ship via Standard (2-7 business days) or Second Day (2 business days) insured with tracking.

PLEASE NOTE: A signature upon delivery is required for orders over $500.

EXCHANGES / CREDITS / RETURNS

Exchanges, Credits, and Refunds are accepted up to 10 days after the item is received. Items must be in their original, brand-new condition, showing no signs of being worn or used. These items must be returned within ten days and MUST include their original packaging, receipt of purchase, and a return form issued by our studio. Please get in touch with izabysilviadavila@izabysilviadavila.com immediately to address your request and include a reason for return. We will then issue you a Return Form and shipping details.

* Discounted items are eligible for exchange or online store credit only. As noted on their product pages, certain pieces are final sale and are therefore not eligible for exchange, credit, or return. Custom pieces, pieces marked as "SPECIAL ORDER," and shipping do not qualify for exchange, credit, or return.

In the event of a valid exchange/refund/credit, the customer is responsible for all shipping costs (including a secure tracking number and insurance) for returning the item. IZA does not refund items lost or damaged in transit back to our studio. Please package your items with extra padding and include secure tracking information and insurance for your protection. If an item is, for some reason, received damaged, please email Customer Service immediately with a clear description of the item and include a photograph. 

IMPORTANT: Please note that to process an exchange, credit, or refund, the item must go through the process above first so that we know to expect it alongside our other incoming shipments. IZA is not liable for items returned without prior notification or requested documents. These items will not be accepted and returned immediately to the sender.

CARE 

Our jewelry is special. It is delicate by nature of being small and we encourage customers to take extra care when wearing it daily. An easy tip is to take off your rings when you are doing rough hand work that may damage a stone or the shape of a ring, as well as avoid deep scratches. We also recommend removing your jewelry when washing your hands, showering, and sleeping. When putting on sweaters, going through pockets, etc., we also recommend spinning the rings to the inside of your hand to prevent the shapes or prong settings from getting caught on anything. (It helps to make a fist around them when putting on sweaters!)

We're proud of our materials and guarantee the best selection available. Please note that while we guarantee this quality, we cannot promise exact replicas of the colors photographed due to the natural variations within the material and craftsmanship. Thank you in advance for understanding!

WARRANTY

We offer one year warranty. It covers color discoloration and breakage from defective fabrication. Warranty does not cover wear and tear: such as scratches or misuse of the piece. In this case we offer repair upon charge agreement. After warranty expires we also offer repair upon charge agreement. Please contact us at izabysilviadavila@izabysilviadavila.com for more information.

CUSTOMER SERVICE

We’re here to help you. IZA has an amazing staff that is ready to assist with your jewelry. Need something? Don’t hesitate to get in touch with questions or concerns: izabysilviadavila@izabysilviadavila.com - we’ll do our best to provide honest and speedy service (and hopefully much more).